- Net World Sports
- Bryn Lane
- Wrexham Industrial Estate
- Wrexham, United Kingdom
- LL13 9UT
Monday - Friday 7am - 11pm | Weekends 9am - 5pm (GMT UK Time)
Opening hours may vary on Bank Holidays.
Visit our Help page to view our FAQs regarding orders, deliveries and returns.
Please use the form below to get in contact with our team. Please provide all order details, relevant information and photographs where necessary to ensure we can respond to your enquiry as quickly as possible.
5 Most Popular Questions
Can I return an item?
Of course you can. Providing it’s within 30 days of purchase, if you’re not completely 100% satisfied with
your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases
we’ll find a solution so that you won’t even need to return your items.
Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.
Do you provide free shipping or will I be charged?
We keep our product prices as low as possible, unfortunately this means we can’t offer free delivery. Although thanks to the extensive range of couriers we use we’re able to provide a fantastic selection of delivery options at extremely competitive rates. Our delivery charges are based on the weight of the products you buy, so will vary from product to product. The full range of delivery options and costs are clearly displayed in your shopping basket before you checkout, so there’ll be no nasty surprises once you’ve confirmed your order.
How do I create an account?
Firstly welcome to Net World Sports! There are two ways to have an account created.
- If you have placed an order, you will automatically have an account set up
- Or, sign up now
There are lots of benefits of having a NWS account including a quicker checkout experience, speedy reordering and an easy way to manage your information.
Can I track my order to monitor it's progress?
Once your order has been dispatched from our warehouse and it’s winging its way over to you, you’ll receive an email update including full tracking details so you can check the progress on the relevant courier’s website. You can also do this by quickly logging in to your account on our website. Please note - Royal Mail is currently not a tracked service. If you have any problems tracking your order or wish to provide delivery instructions, please get in contact with our customer service team and we’ll do our best to help. Alternatively, please contact the courier directly.
How can I be sure that my order has been placed?
Once you’ve completed our checkout process, you will automatically be sent an email order confirmation containing all the key details about your purchase, including your unique order number that you should keep handy just in case you need to get in touch with us about anything. Please note that you won’t get any tracking information about your order in this email – you’ll receive a separate message once your items have been dispatched from our warehouse.